Warranty & Repairs

Last updated: 07/May/2025

✅ Warranty Coverage

All products sold by Plumbing Choice are covered by a standard manufacturer’s warranty unless otherwise stated.

Our PEX pipes and fittings are backed by a 25-year warranty for peace of mind under proper installation and usage. Other products will follow the respective manufacturer’s warranty policy, as outlined in the product documentation or on request.

Our warranty covers defects in materials and workmanship under normal use. It does not cover:

• Damage caused by misuse, incorrect installation, or modification
• Normal wear and tear
• Cosmetic damage that does not affect functionality

🔧 How to Lodge a Warranty Claim

1. Email info@plumbingchoice.com.au with the following details:
• Order number
• Product name and description of the issue
• Clear photos or videos of the problem
2. Our team will assess your claim and contact you within 3 business days
3. If approved, we’ll provide further instructions for return, replacement, or repair

⚖️ Repair Process

If the product is eligible for repair under warranty:

• You may be asked to return it to our warehouse or a designated repair centre
• We will cover the repair cost and return shipping (if the issue is covered)
• If the issue is not covered, we will provide a quote before proceeding

ℹ️ Additional Notes

This warranty is in addition to your rights under the Australian Consumer Law. If you have any questions about warranty coverage, please contact our support team.