Delivery Policy

Last updated: 29/Jan/2026

🚚 Delivery Coverage Where we deliver

Melbourne Metropolitan Area
Greater Melbourne and Regional Victoria
Other Australian states and territories (limited items only)

If your delivery address falls outside our standard delivery areas, please contact us prior to placing an order.

⏱ Order Processing & Dispatch Time Timing

Melbourne Metro Orders placed before 2:00 PM (business days) are typically delivered the next business day by our local delivery team.

Greater Melbourne & Regional Victoria Orders placed before 2:00 PM will be dispatched the same business day via third-party couriers. Orders placed after 2:00 PM will be dispatched the next business day. Delivery usually occurs within 2–3 business days.

Other Australian States & Territories Orders are shipped via third-party carriers with tracking provided. Delivery timeframes depend on the carrier’s standard schedules and destination.

🚗 Shipping Methods & Carriers Partners

Australia Post
Sendle / CouriersPlease
Our own delivery team (Melbourne Metro only)

Carrier selection is determined by the nature of the item and the delivery location.

💸 Delivery Fees & Free Shipping Costs

We offer FREE shipping on orders over $200 (incl. GST) for standard parcel-sized items only.

Orders under $200

Melbourne Metro: $20 flat rate (local delivery team)
Greater Melbourne & Regional Victoria: Calculated at checkout via third-party couriers
Other Australian States: Calculated at checkout or quoted upon order confirmation

⚠️ Oversized, Long-Length & Special Handling Items

Certain products, including but not limited to long-length items (generally over 1.2 metres), bulky, or unusually shaped goods, are not eligible for standard free shipping, regardless of order value.

Standard parcel services (including Australia Post) may not accept the shipment. Courier freight services may be required, and additional freight charges may apply.

In such cases, we will contact you prior to dispatch to confirm the delivery method and applicable freight cost. You may choose to proceed with the revised freight charge or cancel the order for a full refund.

📢 Tracking & Notifications Updates

Tracking details will be emailed once your order is dispatched
Live tracking is available where supported by the carrier

⚠️ Failed Delivery & Re-delivery Missed delivery

If delivery cannot be completed due to no one being available at the address:

The parcel may be left in a safe place (where permitted), or
A re-delivery may be arranged, which may incur additional charges

⌛ Delivery Delays Delays

Delivery times may be affected by factors such as courier delays, weather conditions, or stock availability. If your order has not arrived within 10 business days of dispatch, please contact us.

Need help?

Email us at info@plumbingchoice.com.au.